Draft for owner and legal review. Confirm the legal entity name, public contact information, insurance terms, cancellation fees, service promises, payment provider, tax treatment, dispute terms, applicable state law, and every operational policy before publishing.
These Terms of Service govern access to the Ahead of Time Signs website, account, ordering platform, sign installation and removal services, service calls, storage, inventory handling, communications, and related services. “Company,” “we,” “us,” and “our” refer to the verified legal entity operating Ahead of Time Signs. “Customer” and “you” refer to the person or organization using the services.
1. Eligibility and accounts
You must provide accurate information, be authorized to act for the named agent, office, brokerage, or payer, and maintain the confidentiality of your account. Accounts may require email, mobile-phone, license, office, or organizational verification and approval. Shared credentials are prohibited. You are responsible for activity under your authorized users until access is revoked.
2. Orders and quotes
An order is a request until accepted by the Company. Quotes depend on the property, service area, schedule, items, account pricing, payer, taxes, access, urgency, and special conditions. The final itemized amount presented for approval controls unless a later customer-approved change, documented exception, cancellation rule, damage charge, tax correction, or service agreement applies.
3. Scheduling and service conditions
Requested dates and windows are not guaranteed until confirmed. Work may be delayed, rescheduled, held, or declined because of weather, unsafe conditions, frozen or unsuitable ground, utilities, irrigation, access, property restrictions, incorrect information, unavailable inventory, vehicle issues, capacity, law, or events outside reasonable control. The Company will provide status information through enabled channels.
4. Property access, placement, and safety
You must provide accurate address, access, gate, occupant, pet, hazard, utility, irrigation, placement, contact, and property-authorization information. You represent that you are authorized to request the work at the property. The Company may choose a safer placement, stop work, or request clarification when the requested location appears unsafe, unlawful, inaccessible, damaging, or inconsistent with visible property conditions. Utility-marking obligations and responsibility must be confirmed in the final service policy.
5. Sign items and inventory
Items may belong to the Company, brokerage, office, agent, or another authorized owner. You must accurately identify items and ownership. Storage, cleaning, rental, renewal, pickup, delivery, missing-item, damage, and disposal rules depend on the active catalog and account agreement. A charge for a missing or damaged item should follow documented review and the applicable policy.
6. Proof and communications
The Company may record status timestamps, work notes, inventory scans, property-related photos, location evidence during active field work, signatures, and service communications. Proof is used to document requested work, safety, condition, inventory, service quality, billing, and support. Access to proof is limited according to account permissions and the Privacy Policy.
7. Prices, payment, and invoices
Accounts may require prepayment, stored-method automatic payment, payment after order, office payment, agent payment, ACH, or invoice terms. Payment methods are collected through an approved payment provider. You authorize charges that you approve and any other documented amounts permitted by your service agreement and law. Past-due, failed-payment, tax, refund, credit, chargeback, and collection rules must follow the displayed policy and applicable law.
8. Changes, cancellation, and refunds
Cancellation and rescheduling may cause a fee depending on the appointment timing, order state, inventory preparation, installer assignment, travel, arrival, completed work, and nonrecoverable costs. The current Cancellation and Refund Policy forms part of these Terms. A refund is not final until confirmed by the payment provider.
9. Acceptable use
You may not use the services to break law, misrepresent authorization, interfere with security, access another customer’s data, upload malicious content, scrape restricted information, abuse messaging, reverse engineer protected software, or request unsafe or unlawful field work.
10. Intellectual property
The website, software, workflow, branding, and original content are owned by or licensed to the Company or its platform providers. Customers retain rights in their own logos, sign artwork, listing content, and files, and grant the limited permission needed to provide the requested service.
11. Third-party services
The services may use payment, messaging, email, maps, storage, authentication, analytics, and other providers. Their services may be subject to separate terms. The Company is not responsible for third-party systems beyond obligations imposed by applicable law and contract.
12. Service disclaimers
Except for an express written service guarantee approved by the Company, services are provided on an “as available” basis to the extent allowed by law. The final Terms must state any warranties and exclusions in language reviewed for the Company’s actual services and jurisdiction.
13. Limitation of liability
The final limitation must be drafted and approved by counsel. It should address direct damages, excluded damages, service fees, property claims, data incidents, personal injury, gross negligence, willful misconduct, and rights that cannot be limited under law.
14. Suspension and termination
The Company may suspend or restrict an account for security risk, nonpayment, unlawful use, misrepresentation, abuse, or material breach. Customers remain responsible for valid accrued charges. Record access and retention after termination follow law, payment obligations, the service agreement, and the Privacy Policy.
15. Governing law and disputes
The legal entity, governing law, venue, notice, informal resolution, and any arbitration or class-action terms must be selected and approved by counsel before publication. Do not add mandatory arbitration automatically.
16. Changes
We may update these Terms. Material changes will be communicated as required. The effective version and acceptance record will be stored for account users.
17. Contact
Ahead of Time Signs
aheadoftimesigns@gmail.com