Draft for owner and legal review. Confirm the legal entity, all vendors, analytics, cookies, payment flows, location practices, retention periods, public contact, consumer-rights process, and state-law obligations before publishing.
This Privacy Policy explains how Ahead of Time Signs collects, uses, discloses, retains, and protects information through its website, accounts, sign-service orders, field work, QR and lead tools, communications, billing, support, and related services.
1. Information we collect
Account and professional information
Name, email, phone, address, office, brokerage, role, real-estate license information, profile image, account status, authentication, security, and notification preferences.
Order and property information
Property address, coordinates, service area, access and placement instructions, occupant or contact information, requested schedule, sign items, notes, attachments, status, proof photos, work timestamps, installer evidence, inventory movement, rating, and support history.
Payment and billing information
Payer, billing address, invoice, transaction, balance, receipt, refund, and masked payment-method details. Full card and bank details are collected and tokenized by the payment provider and should not be stored by Ahead of Time Signs.
Communications and consent
Email, SMS, push and in-app messages, delivery status, preferences, opt-in and opt-out records, exact consent version, source, date, IP address, user agent, support requests, and order chat when enabled.
Device, usage, and security information
IP address, browser, device category, session, login events, approximate location, page and feature use, errors, referral source, QR scan activity, cookies, fraud and security signals. Precise installer location is limited to authorized active work purposes and the final disclosed policy.
2. How we use information
- Create and secure accounts.
- Verify phone, email, office, role, or professional information.
- Quote, accept, schedule, dispatch, complete, document, bill, and support sign services.
- Manage inventory, storage, installed locations, renewals, and proof.
- Send requested security, order, invoice, service, and support communications.
- Route QR inquiries and leads according to approved settings.
- Prevent abuse, investigate incidents, enforce agreements, and protect people, property, and systems.
- Measure operations and improve services using appropriately limited data.
- Comply with law, tax, accounting, insurance, and record obligations.
3. How we disclose information
We may disclose information to the sign company’s authorized staff, installers, contractors, brokerage or office administrators, agents, payers, property contacts, platform provider, and service providers only as needed for their role and the requested service.
Service providers may include payment processing, cloud hosting and storage, email, SMS and phone verification, web push, maps and geocoding, security, error monitoring, customer support, analytics, tax, and professional advisers. They receive information under applicable agreements and purposes.
We may also disclose information when required by law, to protect rights and safety, in a verified business transaction subject to proper safeguards, or with your direction.
Mobile information and SMS opt-in data and consent will not be shared with third parties or affiliates for their marketing or promotional purposes.
4. Selling and targeted advertising
The Company must confirm its actual practices and applicable state definitions before launch. The intended baseline is that Ahead of Time Signs does not sell personal information for money and does not use SMS consent for third-party marketing.
5. Cookies and analytics
Necessary cookies support security, session, preferences, account context, forms, and fraud prevention. Optional analytics or marketing technologies must follow the Cookie Notice and applicable consent choices. The final policy must identify the tools actually deployed.
6. Retention
Information is retained only as long as reasonably needed for service, security, payment, tax, accounting, dispute, legal, insurance, backup, and contract purposes. The final policy must publish or describe the approved retention schedule for accounts, orders, proof photos, precise location, messages, consent, invoices, leads, logs, and backups.
7. Security
Safeguards include access controls, tenant separation, encryption in transit, managed encryption at rest, secure password hashing, MFA for sensitive roles, signed file access, logs, audit records, backups, and provider security controls. No system can guarantee complete security.
8. Your choices and rights
You can update account information, notification preferences, SMS consent, and payment methods through available settings. You may request access, correction, export, deletion, or restriction where applicable, subject to verification and lawful retention. The final policy must identify state-specific rights and appeal processes that apply to the business.
9. SMS and email choices
Reply STOP to an applicable SMS sender to opt out and HELP for help. You can also change preferences or contact support. Security or account messages requested by you may use separate lawful mechanisms. Email unsubscribe applies to the described category and does not prevent required transaction or security messages.
10. Children
The services are intended for business users and are not directed to children under 13. The Company does not knowingly collect children’s information through the service.
11. Third-party links and QR destinations
Third-party websites have their own policies. A public QR page may link to an agent, brokerage, or listing destination approved by the account. Review the destination’s privacy practices.
12. Changes
We may update this policy. Material changes will be communicated as required. The effective version will remain available on this page.
13. Contact and requests
Ahead of Time Signs
aheadoftimesigns@gmail.com